Acumen, which provides industrial site services and waste management solutions, has deployed mobile workforce technology from BigChange to streamline and expand its business.
Acumen offers a range of waste management, site clean-up and associated environmental products and services, supported by 90 staff and a mixed fleet of vans and HGVs. The company has embarked on an ambitious growth plan to double the size of the business in five years and realised it needed to completely transform its IT with a modern, future-proof system that could handle the very varied operational needs.
Supplied by Leeds-based BigChange, the five-in-one solution combines CRM, Job Scheduling and Mobile Apps used by back-office personnel, drivers and field operatives connected in real-time to cloud-based operational management software.
BigChange mobile apps are used for everything from electronic consignment notes, job-sheets, time-sheets and expenses, health and safety, defects reports to job quotes and invoicing. Drivers clip their tablets into dashboard cradles when on the move and service operatives access the apps using their mobiles phones. The data is real-time synchronised with the centralised BigChange cloud system giving management visibility of the operation across all divisions and locations.
“BigChange gives us a single overarching systems to provide complete and real-time management visibility. We can drill down from a high level business performance reports down to the details of individual jobs. BigChange has really revolutionised our operations and the cost is no more than our previous system but it does a lot more and has already replaced 5 separate systems,” added Kirk.