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DCH awarded Van Excellence accreditation

The Freight Transport Authority has awarded south west housing provider DCH ‘Van Excellence’ operator accreditation in recognition of its work to drive safety and sustainability.

South west housing provider DCH, has become the first social housing group in the region to achieve the Freight Transport Association’s coveted ‘Van Excellence’ operator accreditation
South west housing provider DCH, has become the first social housing group in the region to achieve the Freight Transport Association’s coveted ‘Van Excellence’ operator accreditation

DCH maintains and manages more than 23,500 places to live across Devon and Cornwall through its fleet of more than 250 light commercial vehicles, helped by Van Excellence gold partner ARI. This includes using telematics to support the operations team whilst providing feedback on drivers to help maintain driver safety and mitigate risk.

In the past year the fleet has improved its environmental targets while also continuously improving customer service figures, ensuring that customer satisfaction remains high at 92% with 99.5% of emergency repairs completed within 24 hours.

Paul Ayris, fleet manager from DCH, said: “For DCH operating in a challenging geographical area throughout the south west it is important that we are using sustainable, safe and efficient van operations.

“We are proud to be awarded Van Excellence accreditation after a vigorous audit to ensure our fleet operation is above and beyond current transport and government requirements. It helps demonstrate to our customers and employees that we are a responsible and safe vehicle fleet operator.”

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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