The Freight Transport Authority has awarded south west housing provider DCH ‘Van Excellence’ operator accreditation in recognition of its work to drive safety and sustainability.
DCH maintains and manages more than 23,500 places to live across Devon and Cornwall through its fleet of more than 250 light commercial vehicles, helped by Van Excellence gold partner ARI. This includes using telematics to support the operations team whilst providing feedback on drivers to help maintain driver safety and mitigate risk.
In the past year the fleet has improved its environmental targets while also continuously improving customer service figures, ensuring that customer satisfaction remains high at 92% with 99.5% of emergency repairs completed within 24 hours.
Paul Ayris, fleet manager from DCH, said: “For DCH operating in a challenging geographical area throughout the south west it is important that we are using sustainable, safe and efficient van operations.
“We are proud to be awarded Van Excellence accreditation after a vigorous audit to ensure our fleet operation is above and beyond current transport and government requirements. It helps demonstrate to our customers and employees that we are a responsible and safe vehicle fleet operator.”
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