Maxoptra automated multi drop vehicle routing and scheduling software is helping Nomique Seating to enhance its furniture delivery planning, transform its warehouse operation and reinvent customer communications.
The British designer and manufacturer prides itself on its heritage and business ethos with a commitment to customer service, use of sustainable products and transparent relationships with suppliers, dealers and customers.
The cloud-based Maxoptra scheduling solution seamlessly integrates with Nomique’s Sage enterprise software to automate the transfer of order, delivery and invoice data.
It’s also being used to produce delivery-linked picking and packing schedules, helping to reduce the time taken by both warehouse and delivery personnel to load, unload and sometimes reload consignments and improving vehicle capacity planning.
Maxoptra is also helping the Telford-based business boost customer service. Thanks to real-time notifications and updates from Maxoptra, Nomique can keep customers informed of delivery times, both in advance and on the day.
Paul Fielding, materials manager at Nomique Seating, said: “We know that Maxoptra has a lot to offer our business both in terms of back-office efficiencies and front-office service levels, and we are excited to begin our journey with them. As we move forward with our relationship and the use of Maxoptra we are keen to try out some of the additional functionality, including driver apps, ETA notifications and customer self-service web solutions and we will invest the savings and efficiency gains achieved through the use of Maxoptra back into the business.”
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