‘Joined-up approach’ vital to maximise benefits of camera technology
Fleet operators will only reap the true savings potential of 3G vehicle cameras by implementing a joined-up approach that takes advantage of driver behaviour monitoring, first notification of loss (FNOL) and proactive claims handling.
So said Sam Footer, director of Intelligent Telematics, speaking at Willis Towers Watson’s (WTW) annual Transport Forum on 12 October.
Footer said that as well as running a technology solution that is fit for purpose, fleets also need to have access to the necessary resources to use the available data quickly and efficiently.
He added that First Notification of Loss (FNOL) is increasingly seen as a way of reducing third party costs, improving claim liability defence and increasing fraud detection but to take full advantage of a connected camera solution it is essential to proactively monitor generated alerts and achieve Third Party Intervention (TPI). This should include a dedicated team to liaise directly with the driver following an incident and any third-party to offer support, capture details and organise any repair and car hire needs.
Footer also quoted figures taken from commercial fleet operators using the firm’s IT1000 and IT2000 3G vehicle cameras as part of a full-managed solution, which show an average saving of £1,860 per claim, as well as a 25% increase in denial rate and a 45% reduction in the average days to settle a claim.
“With spiralling insurance costs, commercial fleets are looking for effective ways of reducing exposure to risk and better controlling insurance costs. Connected technology does offer a means of achieving this, but will only deliver the desired results as part of an appropriately planned and managed approach,” concluded Footer.