Two new Kwik Fit tyre services designed to minimise fleet and driver inconvenience and maximise vehicle uptime are to be showcased at this year’s Commercial Vehicle Show.
The Fleet Web Booking was recently launched to fleet customers signed up to Kwik Fit’s tyre management service and enables drivers to make an appointment at a centre of their choice or use Mobile services via smartphone, laptop, PC or tablet.
Fleet drivers enter their vehicle registration number and postcode. The Kwik Fit database will verify that it is a vehicle under tyre management and will validate tyre size and customer brand preferences against the known policy.
The database will check tyre stock availability, centre fitment slots available that are convenient to a driver’s location and offer the option of Kwik Fit Mobile fitment. If tyres are in stock a list of the centres with fitment times available or Mobile times will be provided to the customer for next day replacement. If tyres need to be ordered, they will be delivered to the customer’s chosen centre location, ideally for next but one day fitment.
Kwik Fit fleet director Peter Lambert said: “Customer feedback has highlighted the importance of a ‘fit first visit’ fix, but that has become increasingly difficult due to tyre choice complexity so Kwik Fit has launched Fleet Web Booking to resolve the issue.
“The cultural change of drivers advising of their tyre requirements in advance so availability can be assured when they arrive at the centre – or alternatively book a Mobile appointment – rather than simply turning up at and hoping the appropriate tyres are in stock aids business efficiency.
Kwik Fit is also now providing fleet and retail customers with a seven-day a week mobile tyre fitting service, dubbed ‘Mobile7’, inside the M25 from 8.30am to 8.30pm seven days a week.
The solution has seen significant take-up, particularly for tyres to be fitted during the evening. A total of 40% of Kwik Fit Mobile bookings inside the M25 are now for evening time slots. In response, Kwik Fit is also now considering rolling the expanded service out to other metropolitan areas during 2017.
Peter Lambert added: “We recognise the increasing demands on customers’ time and ‘Mobile7’ is Kwik Fit’s response to delivering increased flexibility whether tyres are to be fitted to vans in a company car park or depot or another location of their choosing.”
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