Marshall Fleet Solutions (MFS) is driving its customer service focus with a new ICE (Improved Customer Experience) initiative that brings a number of new innovations.
The new initiative, which will be showcased at next month’s CV Show, is based on the company’s customer service programme and supports customers in a number of new ways.
This includes new ‘Working at height’ HSE guidelines, developed in conjunction with the FSDF and BFFF, for safe working of engineers out on the road and on customer premises, covering not just transport refrigeration but many other commercial vehicle applications including vans and tail lifts.
The firm can also offer a full gas log service to its transport refrigeration customers, ensuring that they are both legal and compliant. This also includes product calibration services.
MFS has recently introduced a programme of fixed menu pricing across all divisions for servicing and repairs, giving complete transparency for customers and linked to the stated Marshall Group values.
In addition, as part of its tail lift and lifting deck business operations, Marshall Fleet Solutions provides its customers with services from full weight testing to load capacity on site.
Managing director George Ralph said: “Our Improved Customer Experience (ICE) is part of a strategic planned programme developed by the company over the past few years. This customer-focussed vision is to consistently develop innovative technical solutions that enhance the connectivity between MFS and its customers.”
