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Vanarama chatbot to take care of vehicle ordering

Vanarama has introduced a new iVan chatbot that can help customers find and order vehicles.

iVan chatbot that can help customers find and order vehicles
iVan chatbot that can help customers find and order vehicles

Joining existing sales specialists and customer service staff to provide customers with another interaction method, the chatbot can help with queries on finance products and vehicle models as well as with completing a sale securely.

The chatbot – which is live on the main Vanarama site and Facebook pages as well as on its own website – will also expand into other areas of the business following the firm’s recent expansion into short-term leasing, vehicle insurance and to support the team in Atlanta, Georgia, who are launching Vanarama in the USA.

The new chatbot join other recent Vanarama technology launches including its Deal Wizard lead management platform, Live Quote integrated price aggregator and My Vanarama customer self-service portal.

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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