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Volkswagen Van Service Durham offers eco alternatives to courtesy cars

Volkswagen Van Service in Durham has launched new eco-focused facilities to drive its customer service.

The team at Durham celebrate their customer satisfaction success
The team at Durham celebrate their customer satisfaction success

The authorised repairer for Volkswagen Commercial Vehicles is now offering courtesy bicycles to customers so they can get out and about while their van service is taking place.

The business also uses solar panels to provide power to its purpose-built showroom and facilities, while offering customers access to a café with free Wi-Fi and complimentary refreshments.

Head of business, Michael Lines said: “The courtesy bikes have proved to be a real success with customers taking the opportunity to get some fresh air and exercise while their van is being serviced. Having the additional facilities has really helped to make our customers feel looked after.”

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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