A Glasgow-based courier has saved £30,000 in insurance costs and improved its customer service with the help of telematics specialist ABAX.
Prime Parcel Services (PPS) provides a parcel delivery service and needed greater visibility across its fleet. Following business expansion, the fleet had grown to 34 vehicles, delivering to hundreds of customers every day, UK-wide, and requiring accurate location data to maintain customer service levels.
PPS were introduced to ABAX through its insurance partner Zego – the two specialists first discussed a collaboration in 2020 to deliver data-led insurance and have since rolled out their work further in Europe.
Once introduced to ABAX via Zego, PPS soon discovered the telematics technology was perfectly aligned with the needs of its business.
“Since installing ABAX, we have complete visibility over the fleet and can quickly respond and react to any issues that may arise – providing far better customer service,” said a spokesperson.
The live location data, in particular, has proved vital. Being able to track exactly where parcels are through the live location map means PPS can offer a more transparent and reliable service.
Drivers also benefit from the system through uninterrupted days. The customer service team can access their location without any input from drivers, meaning no pulling over to take calls mid-delivery.
“Being able to respond to customers quickly and having a complete overview of our business now means we would never go back to not having a system. ABAX is a MUST,” added the spokesperson.
It’s also generated significant cost savings – PPS has been able to save £30,000 annually thanks to the work by ABAX and Zego on data-led insurance. The mileage-based pricing means that PPS never pays more than the minimum base rate when the fleet is off the road, while the ABAX tracker accurately records the mileage alongside real-time data.
“I would always recommend ABAX to other people – the impact on the business from the real-time map alone has been huge,” concluded PPS.
Multi-drop delivery services firm QRIS has also seen benefits after deploying ABAX technology in tandem with pay-as-you-go insurance from Zego. It’s saved around £30,000 by switching to the new insurance solution and the full tracking technology from ABAX enables the company to see where its drivers are.
It’s the latest work by ABAX to help fleets cut costs and drive efficiency – as recognised in its commendation in the 2022 Great British Fleet Awards run by Fleet World.
Its collaboration with Zego on data-led insurance means that customers can see in the dashboard exactly how much their fleet is used and save up to 80%when their fleet is off road.
Alongside its vehicle tracking capabilities, the technology offers other benefits including HMRC-compliant mileage claims, insights into driving behaviour and effective fleet management.
The solution enables business owners and fleet managers to identify and manage any risks based on monitoring vehicle location, reducing fuel waste and maintenance costs, time management and driver behaviour – all of which can help to improve efficiency.
Commenting on the company’s commendation at the Great British Fleet Awards, Craig Allan, director global partnerships, said: “We are delighted to be recognised in this category for an innovation that despite being relatively new, is already making a huge difference to the many business owners and fleet managers who are reaping the benefits.
“This full solution offered by ABAX not only puts them in a better position to quickly identify and manage any risks, but allows them to manage their operation more efficiently than traditional insurance policies.”
Based in Cambridgeshire, ABAX currently boasts a 300-strong team of staff divided between sales, customer service, marketing, administration, quality and product in Norway, Sweden, Denmark, Finland, the Netherlands, Belgium, Poland and the UK.
