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AI to bring limited fleet benefits at first but major gains on cards

Current boundaries of AI will see the technology bring limited fleet management functionality at first but significant developments could be on the way.

FleetCheck is predicting that the first widespread use of artificial intelligence in fleet management is likely to be to identify common documents

So says FleetCheck as it predicts that the first widespread use of artificial intelligence in fleet management is likely to be to identify common documents.

Neil Avent, IT director at the fleet software company, explained that AI was good at looking for patterns within clearly defined boundaries, so would work well for this kind of task.

He explained: “When different sorts of document arrive into a fleet department, it could be used to simply answer a series of questions – is it an invoice? A driver’s licence? A speeding fine notification?

“AI is good at a singular type of task such as this. It can be taught to identify some of the key features of each kind of document and then place them in the appropriate queue for action with a high degree of accuracy. This saves a lot of administrative time and effort.”

However, Avent added that the current boundaries of AI were revealed by the fact that the technology was not currently sophisticated enough to then manage the documents as a separate process would be needed to know what to do with those documents in terms of the next action.

“That is because a more general type of software-driven intelligence, in terms of the technology available, is a long way away,” he explained.

“In a sense, it is a shame that AI as a term includes the word ‘intelligence’ because it provides a very misleading picture of its capability. It has no intelligence of its own and is, in many ways, just a further development and refinement of existing IT processes that gives the illusion of intelligence to users not aware of its constraints.

“However, it does have potential for some pretty significant gains and one of the things we’ll be looking at within FleetCheck later into 2019 is how some of those can be incorporated into our fleet management software.”

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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