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Alphabet extends Virtual Handover service to cover LCVs

In addition, Alphabet has updated the service with new QR code technology for highly customised, commercial vehicles supplied via one of Alphabet’s network of LCV Approved Conversion Partners, TEVO.

Launched in March for company cars, the service is provided to Alphabet customers receiving new vehicles via its Preferred Dealership Network. Building on the initial launch, the service now provides fleet managers and their drivers with a video guide to their new LCV from the supplying dealer, sent via an email link approximately two weeks before the vehicle delivery.

As a further benefit for Alphabet customers using vehicles supplied by conversion partner TEVO, a QR code is now included in the converted commercial vehicle. When the code is scanned via a driver’s smartphone, the code accesses a specific video guide to the custom conversion of the vehicle. 

Simon Simmons, supplier relationship manager for Alphabet, said: “When we launched Virtual Handover for LCVs we knew that we didn’t want to simply replicate what we’ve done for company cars. So we listened to our LCV customers who told us that one of their key challenges with bespoke, customised commercial vehicles was that these vehicles could be driven and used by a different employee every single day. They’re not just transportation – these vehicles are highly specialised, highly equipped mobile places of business.

“A business or public sector organisation will have invested significant time and money in the LCV conversion, but the drivers and end users may not know what specialist ‘kit’ the vehicle is equipped with or how to use it properly. However, everyone has access to a smartphone these days so we wanted to harness the power of the technology in people’s hands to help solve this problem.

“Some of the vehicle conversions we undertake for customers can be extremely complex to ensure the vehicle meets the precise needs of the business and its employees. The conversion process is always a detailed one but too often people forget the driver and user of the vehicle. But it’s crucial that employees know what is installed in the vehicle and how to use the equipment correctly. This technology helps drivers do their jobs more quickly and more productively with the aid of a QR code and their smartphone, while fleet managers can be assured that their vehicles are being used correctly and as safely as possible.” 

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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