As a result of the contract, within just two months Autorola has achieved levels of speed and service delivery that are said to be market-leading for buyers thanks to its 150 employed Inspectors and handheld PDA technology.
‘Since working with Vmoves we have been delivering vehicles to buyers within just 1-3 days of them being purchased online,’ explained Autorola’s head of operations Neil Frost.
‘Realistically a buyer can now purchase a vehicle through the online Autorola platform and within less than a week, take delivery of it and then sell it to a customer, which helps profitability and cashflow,’ he added.
The inspectors use smart phones that generate an automated condition record complete with photos for each vehicle collection and delivery. This information is then transferred via 3G technology to Autorola, giving total transparency of the status at any time of each of its sold cars.
‘We have developed a bespoke vehicle collection and delivery standard based on the BVRLA industry standards. Our team of inspectors are then trained to manage this bespoke standard via their smart phones,’ explained Sandra Ogden, Vmoves’ managing director.
‘The size and national spread of our inspector network, plus the bullet-proof set of processes set up with Autorola has helped speed up the inspection and collection of vehicles for Autorola’s online buyers.’
