The endorsement applies to the company’s three sites, which trade as Mercedes-Benz Commercial Vehicles Aberdeen, Ayr and Highland, which met the ProCenter requirements.
These include offering extended opening hours for customer convenience and meeting the manufacturer’s requirements on everything from sales staff numbers, their training, qualifications and expertise in specific models and business sectors, to advice on bodybuilding options and the availability of Sprinter, Vito and Citan demonstration vehicles for test drives at short notice.
ProCenter dealers are also required to demonstrate ‘best-in-class’ brand and product presentation at their premises where, as well as new models, they also retail a broad range of top-quality used vans and offer customers fair and transparent trade-in deals on their own vehicles.
From an after sales perspective, Van ProCenter Dealers must have specially trained service advisors and technicians, and ensure customer mobility by providing replacement vehicles and collection and delivery services.
The accreditation comes as the dealer’s recent completion of a comprehensive refurbishment of its facility on the Heathfield Industrial Estate in Ayr. The £250,000 project has allowed it to double total workshop space and create a dedicated light commercial vehicle service area, along with an improved after sales reception and more space for parking.
John Johnston, group van sales manager, said: “We are one of only a handful of Dealers in the country to have secured Van ProCenter status, so I’m delighted that the hard work put in by every member of our van team to achieve this elite stamp of approval has been recognised.
“It confirms that our customers will receive the very highest levels of support and care from knowledgeable, passionate staff working in modern, well-equipped facilities. Mercedes-Benz Vans are widely recognised as the finest on the market and we’re committed to providing the outstanding service that customers for vehicles bearing the three-pointed star are entitled to expect.”
