The same day courier and logistics company uses Paragon for strategic planning of delivery services throughout the UK covering more than 2,500 daily routes, which amounts to over 5 million time-critical consignments annually.
Couriers use a wide range of vehicles, including vans, motorbikes and bicycles. The type of vehicle used depends on where customers are located and the type of delivery.
CitySprint first installed Paragon Multi Depot with Street Level Mapping and INRIX road speed data to help provide service improvements to businesses that would be affected by the 2012 Olympics. Since then it has been used for strategic planning across all its business areas, including healthcare logistics.
‘Paragon helps us to make significant operational savings by improving our efficiency. For example, we have increased daily deliveries from 800 to 1,200 for one particular customer, and we realised a 14% reduction in costs. These savings through efficiency improvements provide a good return on investment for the software, which justifies why we use it for providing the best service for our customers,’ explained Emma Blackmore, national support manager at CitySprint.
‘Paragon saves a lot of time and labour. It enables us to get the strategic planning in a much more efficient way. It has completely revolutionised how we work by allowing us to respond quickly and accurately to customer quotations and, combined with our in-house logistics expertise, design logistics solutions for some very key clients,' she added.