ComLink Fire and Security has become one of the fastest-growing companies in Wales after deploying live fleet and service management software.
Since introducing the cloud-based technology from the BigChange job management platform, ComLink has seen its field service fleet double in size. The company has also seen turnover triple without the need for additional office resources.
The business is making full use of the fleet management capabilities offered via the BigChange app. The integrated telematics provides live ETA and an audit of arrival and departure time all linked to the particular job card. The app is also used for recording van inspections and with digital updates on defects and other issues, the system has improved fleet maintenance. The system also monitors driving behaviour to highlight poor driving such as excessive acceleration, braking and speeding.
And by equipping engineers with rugged mobile devices that synchronise in real time with back-office software, ComLink’s business has been transformed with completely paperless working.
“BigChange has completely transformed our business having eliminated paperwork with a real-time system we can all access 24/7,” said Tom James, director, ComLink Fire and Security. “BigChange provides the ultimate control with assurance that all work is being done – and done correctly as compliance is crucial in fire and security.”
The system is also a big step up for engineers. As well as eliminating their paperwork it allows them to see what jobs are coming up and then access everything 24/7; particularly useful when on night callouts.
“As the business grew, we were losing track; parts were being lost, jobs were not being invoiced and generally we didn’t have the control we needed. BigChange changed all that and put us back in control. The system has allowed us to significantly improve our efficiency, productivity, compliance and management. We’ve doubled jobs per day without needing to increase office administrative resource,” added Tom James.
