The firm told how during one recent customer installation, Dene Wicks became unwell and had to leave the site to return home. During the journey, his condition deteriorated significantly, and, while suffering from severe chest pains, Wicks made contact with a colleague.
Using Crystal Ball’s web-based mapping service, staff at head office were able to pinpoint Wicks’ location in seconds through the Mobile Track Pro app installed on his phone. They were then able to get assistance to him immediately, using Crystal Ball to co-ordinate the support effort.
Now fully recovered and back at work, Wicks said: ‘In this situation, having it [Crystal Ball’s Mobile Track] was the best thing that could have happened to me and I am very, very grateful for it. The office was able to pinpoint my location through the app on my phone and I was collected and taken straight to hospital. I simply don’t know what would have happened if assistance hadn’t reached me in time!’
Operations director for Scotshield, Rory Walker, commented: ’We are delighted to have Dene back at work and fully fit again. We rely heavily on our mobile workforce who, like Dene, work by themselves on a daily basis supporting our customers. So their welfare and security are paramount to us.
‘This is one of the main reasons behind implementing Crystal Ball’s Mobile Track Pro, because it offers us greater visibility of our mobile workforce operations and assists us with welfare policies we extend to our employees. Even if Dene had moved away from the vehicle while on the call it would have still been possible to locate him and provide assistance.’
Raj Singh, managing director at Crystal Ball, added: ‘While experiences similar to Scotshield's are thankfully rare, it does highlight the fact that it can happen to any employee out on the road at any time. Mobile Track is a solution that can clearly assist in these situations and deliver additional benefits beyond productivity and monitoring purposes.’