The review is being made in line with the objectives set out in the Department for Transport’s Motoring Services Strategy last year and will consider each part of the DVLA to ‘make recommendations for a future business strategy which will enable digital service transformation and a step change in efficiency, whilst supporting economic growth and meeting statutory obligations’.
The three-month review will be led by Mary Reilly, a non-executive director of the Department for Transport, who will the submit a report to ministers outlining formal recommendations for transformation within the DVLA.
Roads Minister Stephen Hammond said: ‘The DVLA has a reputation for delivering world-class standards of service, but there is always room for improvement, particularly with the growth in digital technologies.
‘We want DVLA to lead the way in providing excellent digital services to meet the needs of their customers. This review will provide an opportunity to identify how the DVLA will operate in the future to meet the needs of motorists and businesses.’
In a statement the Government said that services to DVLA customers will not be affected during the review.
