Undertaken as part of the Motor Service Strategy 2013, the review has focused on DVLA’s current operations, its services and its programme of change. It makes recommendations for a future business strategy which puts online services at its core.
The report highlights four key areas, from IT integration and internal development to outsourcing some activities. The FTA said it sees this report as the foundation for changes which if implemented correctly, should recognise the needs of all of its customers with online systems that the modern business community should recognise.
Ian Gallagher, FTA’s head of policy, said: ‘FTA is encouraged by this report as it clearly defines a future which brings the DVLA into the 21st century, which will enable both the customer and the Agency to communicate with each other effectively. We would urge the Agency to embrace these recommendations as they will reduce burden and cost to the Agency and its customers.’
The report highlights the need for the integration of data across Government agencies. FTA added that it believes that integration of all vehicle data to a single point is imperative as it will allow for the design of systems which would ultimately provide a “one stop shop” web portal for the end user.
Gallagher added: ‘The success of this review hangs on whether the Agency can deliver cutting-edge online services on a par with the retail sector, and whether these are likely to be business friendly. It is imperative that DVLA develops systems which cater for its entire customer base, from the single motorist to the fleet operator who administers thousands of vehicles.’
