E.On has signed up Fast Lean Smart (FLS) to provide its Visitour scheduling solution for the energy giant’s field force.
The new solution will improve efficiency and service for the 1,000-plus engineers in E.On’s Smart Field Connections team, who are tasked with completing 600,000 installations a year in addition to service appointments.
E.On is a long-term user of scheduling software and was looking for a next-generation package compatible with its Microsoft Dynamics 365 Field Service solution.
Lee Durham, head of technology, UK Solutions at E.On, said: “Delivering net zero and creating a future energy system that is smart, personalised and sustainable demands engagement with customers on a level never seen before. E.On is one of the leading installers of smart devices and low-carbon solutions in the UK, meaning we need a system to schedule appointments in the most efficient and convenient way for our field agents and, obviously, for our customers.
“We wanted a mature solution with proven capability and integration with Dynamics 365 in order to achieve maximum value and to meet our timescale to be live within a few months.”
FLS Visitour will deliver enhanced real-time planning and scheduling capabilities. Its routing functionality uses AI predictive traffic-based driving speeds and appointment booking with the FLS PowerOpt algorithm to calculate the relative cost of each possible timeslot through real-time optimisation – rather than “white space filling in the diary”.
The result is more efficient routes that cut driving time and mileage and significantly reduce carbon footprints.
