Fire suppression systems provider Fireward is benefiting from real-time visibility of its field operations – enabling business expansion – as a result of the use of mobile workforce management and tracking software.
Fireward’s certified engineers install, maintain and service fire suppression systems across the UK and the new JobWatch app-based software provided by BigChange sees the field-based engineers equipped with rugged tablets. This replaces all need for physical paperwork, delivering a 5-in-1 business solution incorporating a CRM, job scheduling, tracking, invoicing and management reporting.
Edward Barnes, CEO of Fireward, commented: “With BigChange we now have a system that supports our business model providing many benefits in terms of efficiency, productivity and customer service.”
By providing the customer service team with full visibility of engineer locations and a record of arrival and departure times from site, the technology has been credited with enabling business expansion.
“BigChange supports our company ethos, which we achieve with a modest team in place. JobWatch has not only allowed us to do five times more services a month but has allowed us to freely expand our business where we are now installing well in excess of 1,200 new systems a year,” added Barnes.
With the help of the JobWatch tablet, engineers are now able to track and replenish their van stocks with ease, as well as the ability to record and review all stock movements, parts and equipment used during the process of installation, maintenance and servicing of Fireward’s fire suppression systems.
Particularly favoured features by the Fireward team include the job allocation and scheduling features of the system, which sees ‘jobs’ added to an ‘unscheduled’ list, allowing for all outstanding jobs to be reviewed in one place before allocation, depending on engineer location and availability. In addition by capturing customer signatures ‘on-screen’ via the app, there is immediate proof of every job completed, allowing for a streamlined invoicing process resulting in fewer billing queries.
