Building restoration specialist Ferris has put new fleet and job management software at the centre of its future growth plans.
The business has seen a 15% growth in turnover and profits since implementing the cloud-based solution from BigChange.
Operating across central England, Ferris has also reduced its administration resource by 20% using the vehicle tracking and mobile app that live-links to the back-office.
“The biggest impact BigChange has had on our business is the ability to create daily reports at the touch of button,” commented Elliott Ferris, director and co-founder of Ferris.
“It is easy to find any day on a job and bring up the report, no matter how far back it is. Live monitoring, using vehicle tracking, driver behaviour alerts and real-time updates from site, is also critical as we have total visibility for customer and performance reporting, and appraisals.”
The BigChange job management system incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system.
Using the CRM function, Ferris can track all its jobs, recording details such as site set-up, materials used, and customer contact details, for example, as well as logging customer feedback and queries.
Ferris also uses BigChange to produce daily reports, either by job or by trade, and can access this information for any day in the project history or person’s employment. Supported with date, time and location stamped photographs, these reports have saved Ferris thousands of pounds in false complaint charges.
“BigChange is also useful to us in terms of growth as it is a simple system to roll out to new trades and adding new accounts and new projects is easy,” Elliott Ferris added. “I truly believe that with the support of BigChange we can build on our recent success and transform the business into an £8m operation.”
