The supply chain management specialist for the UK fleet and leasing industry, which has business partnerships with a significant number of the UK’s leading contract hire and leasing companies collectively operating some 700,000 vehicles, has launched a new ‘desk-top audit’ in addition to its in-person ‘physical audits’.
The ‘desk-top audits’ complement the current physical quality audit programme conducted by the field-based network management team and further ensure that data for all the network service points is as up to date as possible in respect of the range of services they offer to fleet customers.
That includes: opening hours and the availability of afterhours/night-time servicing, courtesy car provision, MoT availability, the number of service bays and ramps, diagnostic equipment, any height restriction on vehicles and ability to service zero and ultra-low emission vehicles going forward.
Under the move, Stephen Polhill, who previously worked in a senior capacity in the Fleet Assist service booking team, has been promoted to lead the ‘desk-top audits’ project.
Vincent St Claire, commercial director, Fleet Assist, said: “Introduction of the ‘desk-top audits’ complement our ‘physical audits’. We are ensuring that we operate to the highest quality standards and records pertaining to our network of service outlets are as up to date as possible and that the garages themselves meet the highest possible standards.
“Quality assurance is essential to our contract hire and leasing companies as it is to their fleet clients. Our regular auditing of the entire network enables us to ensure all service, maintenance and repair work on vehicles takes place in the most appropriate outlets.”
