The firm holds contracts with 10 major housing associations, servicing around 10,000 homes across the north-east of Scotland.
‘In order for us to meet our two-hour emergency response targets, we needed a GPS vehicle tracking system that allowed us to quickly identify the closest engineer to the residence,’ explained Darren McLeod, director of Heatcare Oil & Gas.
‘We chose the Fleetmatics vehicle tracking system because it is so easy to use and extremely reliable. Both of which are quintessential for our business and help us ensure that fast response times and high levels of customer service and satisfaction are maintained.’
Other additional benefits to the Fleetmatics GPS tracking system relate to workforce management and monitoring driver behaviour.
‘As some of our drivers are on hourly rates, which are very expensive at unsociable times of the day, we use Fleetmatics to back-up our engineers’ timesheets and investigate more closely should there be any discrepancies,’ continued McLeod.
He added that since installing the Fleetmatics GPS vehicle tracking system, Heatcare ‘have experienced significant benefits with Fleetmatics both in terms of job productivity and efficiency, as well as an added bonus, lower fuel bills'.