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Fleets accelerate switch to online management in pandemic

Fleets increasingly moved management online during the pandemic; the result of the shift to home working.

Commercial vehicle compliance and maintenance software specialist r2c Online has reported a 23% increase in business during 2020. It signed up more than 100 new clients and added more than 120,000 assets to its platform.

Tim Meadows, managing director at r2c Online, explained that this success had been helped by the changing demands of fleets as the coronavirus situation developed.

“The previous methods that many fleets used – based on piecemeal IT such as spreadsheets utilised alongside paper-based systems – were simply not fit-for-purpose when operations were no longer run out of a single, office-based location.

“In order to keep fleets running, something which has often been essential in order to deliver vital services and to keep the economy turning over, businesses have turned to fleet management software as an obvious and highly effective solution in these circumstances.

“Of course, what we would emphasise is that in making this change, these new customers have also accessed the large range of other advantages that our platform brings when it comes to crucial areas such as compliance and efficiency.”

R2c Online also used the pandemic as an opportunity to complete a number of major internal projects that were leading to enhanced customer experiences.

“Pleasingly, we’ve been able to make some changes to our own IT infrastructure over recent months that have aided future proofing and increased our overall productivity. This year, we are planning on making further investments in development capacity, enabling us to launch a number of new products and enhance existing ones,” Meadows added.

“We should be in a position to announce details on these very soon with availability coming online towards the end of Q1.”

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.

Natalie edits all the Fleet World websites and newsletters, and loves to hear about any latest industry news.

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