According to Flowrite, a system was needed that would help improve the management of their customer’s assets including catering refrigeration – walk-in chillers & freezers, cellar cooling, service cabinets, display refrigeration, ice machines and air conditioning equipment, and to optimise its service operation for planned and reactive maintenance.
Aeromark offered mobile workforce technology to schedule engineers and as a result, Flowrite has claimed a productivity improvement in the field of 20% but also as a result of better scheduling, mileage per job reduction of 30%.
'Our previous system, which was based on email and digital pens completing job sheets, resulted in a considerable amount of lost time in the field as planning was very manual and communication was not always accurate resulting in not satisfying our customers’ critical data requirements. We needed a system that provided exceptional service, accurate data and real time information, to ensure reactive jobs are planned quickly and efficiently and reporting to our customer’s accurate data,' said Debbie Sarson-Lowe, operations director.
Optimatics provides Flowrite Services Ltd with a solution for Asset Management, Workforce Scheduling, QR Code technology, integrated mobile workflows, vehicle tracking and mobility apps to connect engineers to the office.
'This system provides all the information including site history to ensure the engineer has the right information every time; which results in greater efficiency, accurate parts ordering and better first-time fix rates; even the job sheets are created in real time and are emailed as the engineer leaves the job,' added Sarson-Lowe.
Deployment of the Aeromark Optimatics system gives Flowrite’s planners complete visibility of allocated and non-allocated tasks and are able to proactively manage jobs scheduled in real time.