Fraikin has reopened its Bristol dept, reinforcing its commitment to significantly increasing the percentage of maintenance performed inhouse.
The move re-establishes a dedicated workshop presence in the south west and will decrease the company’s reliance on third-party contractors.
This will help Fraikin with its work to manage vehicle operating costs for its customers, as well as improving the efficiency of customer maintenance in the region, speeding up repairs and reducing VOR times.
The move has also created five new full-time jobs alongside the existing staff at the Bristol rental facility – which remained open after the workshop closed.
Darren Hall, managing director at Fraikin, said: “Though the standard of maintenance remained high after we closed the Bristol workshop in 2018, operating costs were consistently increasing. Re-opening the Bristol site is a great way of taking back control, allowing us to cost-effectively provide the level of service our customers expect moving forward.”
Fraikin’s aim to bring more maintenance back in-house is being driven by a desire from colleagues across the business to retain a closer connection to customers after the initial delivery of their vehicles.
“It’s all about relationships, and when we have a vehicle coming into our own site every six weeks we can build a better understanding of the customer’s business and prioritise work accordingly. With access to our national parts supply chain, customers also benefit from faster repairs and reduced VOR times,” added Hall.
Fraikin now operates six maintenance depots across the UK – in Bellshill, Warrington, Central Midlands, Enfield, Iver and Bristol – with an additional rental-only facility in Northampton.