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FSH enhances efficiency with BigChange

Property refurbishment firm FSH has deployed a 5 in 1 management system from BigChange for its fleet of 132 vehicles.

FSH has transformed its business with a 5 in 1 management system from BigChange

Run by mobile tradesmen, the BigChange-equipped vehicles provide live data for managing operations, tradesmen are being equipped with rugged Samsung tablets running JobWatch. Mobile apps completely replace paperwork with live data reporting and the devices capture useful time and location stamped photographs, as well as customer signatures.

Operationally JobWatch is used from job start to completion with tradesmen receiving jobs scheduled by BigChange. The devices are used for daily vehicle checks and on departure the tablets are clipped in dashboard cradles to provide navigation to the job location.

Matthew Cappleman, managing director of FSH, said: “BigChange really does expedite everything as our tradesman can go straight to the job and put in a full, productive eight-hour day. The system also ensures good work discipline and good practice as the tradesmen are in effect self-managing their work, backed up with their reports and photographs.

With JobWatch there is no more sitting around and managers no longer need to go onsite to check the work. Everyone wins.”

FSH has an instant view of all vehicle locations, which allows tradesmen working on reactive maintenance to be dynamically re-scheduled to urgent jobs, gives customer services valuable insight into any delays arriving onsite and also helps in the quick retrieval of stolen vans. However according to FSH, it’s the logged data that is of particular value.

“BigChange logs vehicle movements so we’ve always got evidence of arrival and departure times should queries arise.  The data helps us check timesheets, monitor unauthorised mileage and spot poor driving.  With weekly driver performance reports we have seen an all-around improvement in driving and not only is that good for staff safety on the road but ultimately it means less vehicle wear and tear and better fuel consumption,” added Cappleman.

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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