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General Traffic makes move to Mercedes-Benz Citans

Family-owned General Traffic runs 150 vans, which deliver parts to garages, shops and workshops across the North-West and beyond.

The Mercedes-Benz vehicles, which are all Long-bodied Citan 109 CDIs, arrived via dealer Ciceley Commercials and replace models by a rival manufacturer.

Transport Manager Zubair Bhaiji explained: “Having heard good things I’d been looking at the Citan for a while. I’m delighted that we now have some on the fleet – they’re fantastic vans, clearly built to a high standard, smart-looking and already popular with our drivers. 

“These are early days of course, but we have every confidence that they’ll also provide the outstanding reliability and durability for which the Mercedes-Benz brand is renowned.” 

Maximising vehicle ‘uptime’ is crucial to General Traffic in line with its aim to deliver stock parts to customers within just one hour of an order being placed. 

“We pride ourselves on providing the very best customer service so we demand the same from our suppliers,” continued Bhaiji. “The Citans are superb but we also need to know that should we need it, we will also receive fast, responsive back-up. The fact that Ciceley Commercials’ workshops are open round-the-clock means the Dealer is ideally placed to keep our vans working hard whenever we need them.”Operations manager Paul Tonge added: “Meanwhile the manufacturer’s three-year, unlimited mileage warranties and the brilliant Mercedes-Benz MobiloVan cover on these vehicles, which includes free roadside assistance for up to 30 years, are also huge plus points.” 

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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