The Blackpool-based company, which provides nationwide boiler servicing, maintenance and care as well as heating maintenance, turned to Quartix after encountering problems with a previous supplier who tied them into long leases they struggled to get out of.
The technology is being used in 22 vehicles, with sister company Gledhill Building Products also using Quartix for its fleet of 46 vehicles.
The system at Gledhill Response is being used in a variety of ways, from dispatching jobs in real time to keeping tabs on mileage. The company has also said that live tracking, which displays the exact location of all vehicles at all times on Google Maps and includes live traffic information, is proving an essential tool to monitor the team of field engineers on the road.
‘Seeing where the vehicles are in real time helps us slot jobs in and dispatch our drivers more efficiently – we save money that way,’ said John Reynolds, customer service director. ‘The system is useful to us from a safety perspective as well as it enables us to keep tabs on our engineers, like checking that they have got home in the evening without having to call them. It removes the need to call engineers during the day which is just unproductive.’
The technology is also being used by Gledhill to monitor drivers’ working hours. ‘We want to keep an eye on the hours our employees are actually working – we need to make sure they aren’t working too many or too few hours,’ added Reynolds.
The Quartix system also helps to ensure that the vehicles are being used in an appropriate way, and to keep track on the mileage they cover. ‘Our engineers submit monthly mileage reports, and the data from the tracking system can be used as supporting evidence to back them up,’ added Reynolds.