The first stage of the partnership was to replace GRITIT’s existing systems with Telogis’ single platform system. Previously GRITIT used two disparate systems, one for mobile device reporting and job allocation and the other for locating vehicles and assets.
According to GRITIT, the mobile phone and table-compatible software is a major asset: ‘Smartphones and handheld devices are the backbone of our business. Despite the phenomenal increase in usage and adoption of mobile devices and cloud based technologies in the last five years, the telematics software industry has not kept pace.
That is where Telogis is different. The combination of its cloud/Software-as a-Service software platform and cutting edge mobile solutions means the very latest technology is always used,’ commented Brendon Petsch, IT director at GRITIT.
Another appeal of Telogis was the automatic integration of all of its solutions, so the initial implementation was smoother.
‘Operationally, updating our systems to work with just one platform is great. The (Telogis) system works really well and is easy to use,’ said Petsch. ‘The rest of the industry is still in the dark ages when it comes to smartphone and tablet software, whereas with Telogis we are able to use the very latest Android and iOS devices.’
GRITIT is now using numerous solutions as part of the comprehensive Telogis platform: Telogis Fleet is used to track all vehicles during and after service for proof of attendance. As the vehicle arrives on site, the amount of data collected is increased to enable them to track exactly where the vehicle is within the site, as well as monitor driver behaviour like speeding, idling and out of hours use of the vehicle.
Telogis Progression offers real-time job creation, tracking, alerts, job reassignment if things don’t go to plan and job completion reporting.
Additionally, GRITIT managers complete random site inspections to ensure quality is maintained, and they too report back to head office in real time. Because all the documentation received from the field is available within the Telogis systems in real time these inspections can take place within minutes of jobs being completed. In this way, if there are any issues onsite such as a leaking pipe or someone that shouldn’t be there, the client is alerted immediately.
Strong reporting is a key part of the Telogis platform, and an integral part of GRITIT’s service to its customers. With Telogis, GRITIT says it is now able to build its own customised reports to exactly match client requirements.
According to GRITT, the next phase of the implementation is to further integrate the Telogis platform with GRITIT’s business systems, using Telogis Data Exchange (TDE). Ultimately this will enable the collection of information from drivers’ onsite via mobile devices that will pass through the entire organisation seamlessly such as providing information to contracts, finance/invoicing, and HR.
‘It is still relatively early days with the Telogis system, but everything is running well and we are looking forward to a long and successful partnership. Ultimately GRITIT would like to provide live tracking data to our customers through Telogis Live, so that they can see for themselves exactly what is happening on site. We are proud to be taking this innovative approach and Telogis is the ideal partner to help us realise our business goals,’ Petch concluded.