Only one in five (22%) of UK hardware and DIY retailers offer same-day delivery, according to new research from last-mile delivery business Gophr.
A new report, From Click to Fix: The State of UK Trade Delivery, conducted by Gophr Trade, Gophr’s specialist delivery service for the construction and DIY industry, audited major trade retailers and independent suppliers.
The study found that prominent retailers such as Crown Decorating Centres, CEF and Sydenhams primarily offer next-day delivery rather than same-day options, potentially resulting in lost revenue and project delays.
The report also highlighted a disparity between independent and non-independent businesses. Half (alHalf 51%) of independent businesses offer same or next-day delivery compared to 57% of non-independent businesses. Independent businesses are also more likely to handle deliveries themselves (72%) than group-owned retailers (51%).
Delivery costs vary, averaging £19, with some reaching £30 for large orders. Businesses using delivery partners (39%) often achieve lower costs (£17), reflecting optimised routing and efficiency.
Graham Smith, strategic account director at Gophr, commented: “Implementing same-day delivery is often simpler than perceived. Existing branch networks for multi-store retailers, already supporting next-day delivery and click-and-collect, facilitate a straightforward transition.
“Same-day delivery offers significant value in the hardware and DIY sector. Construction projects often rely on just-in-time schedules, where even minor delays can impact profitability.”
The full report is available here.
