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Hiab bolsters service network with bespoke new vans

Hiab has expanded its service fleet with 12 brand-new shorter-wheelbase Ford Transits equipped with smart technology.

The latest additions to Hiab’s service fleet feature smart tracking technology to locate the nearest Hiab trained engineer

The business is a specialist in truck-mounted cranes and lorry loaders, and runs a UK-wide fleet of service vans to provide customer support.

The latest additions to the fleet feature smart tracking technology to locate the nearest Hiab trained engineer to streamline operations and create a more responsive support service for customers. They’re also fitted with live dashcams and flashing beacons on top to further improve health and safety protocols while the engineers are out working.

The fleet is now 31-strong and each service van covers around 40,000 miles annually, supporting customers with repairs and maintenance assistance to keep their cranes and handling equipment running safely and effectively.

Ashley Dallow, depots manager for Hiab, said the expansion of the fleet was part of a wider plan to shape Hiab’s service network around the needs of the customer.

“Reducing downtime has never been more important to our customers, which is why we have invested in 12 new service engineer vehicles,” he explained.

“Our specialist engineers are trained to repair Hiab equipment at the point of breakdown and have maintained the same level of great service during this difficult period, doing a fantastic job of keeping our customers operating with covid restrictions in place.”

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for nearly 20 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day.

Natalie edits all the Fleet World websites and newsletters, and loves to hear about any latest industry news.

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