The move sees Hitachi Capital’s 20,000-strong fleet of accident managed cars and commercial vehicles able to access the RAC’s new accident management service, complementing provision for Hitachi Capital’s total fleet of 63,000 vehicles by the breakdown service.
Hitachi Capital selected the RAC’s accident management service following a £2m investment in a bespoke IT system. The new RAC platform brings together state-of-the-art diagnostics with super-fast repair networks to produce significant cost efficiencies and reduction in vehicle downtime.
The two organisations have been working together since 2011 and Hitachi Capital has reported that its customers are already seeing the benefits of its use of the RAC’s roadside service, with the roll-out having been completed across all Hitachi Capital divisions in December 2013. Current driver satisfaction score relating to breakdown are running at nearly 90%.
Tim Bowden, head of operations for Hitachi Capital Car Solutions, said: ‘The appointment of the RAC for accident management services is a strong strategic fit for our organisation.
‘Provided alongside the breakdown services, the appointment presents a number of opportunities for us to drive further benefits for our customers. We were very pleased with the professional approach adopted during implementation by the RAC and we look forward to jointly developing further initiatives.’
