Holman has undergone a major expansion of its service, maintenance and repair (SMR) network in the past year, more than tripling its size as it continues to win new business.
The leasing and fleet management provider now has more than 2,000 locations in its network – up from c.500 a year ago and helping its diverse customer base to significantly slash downtime and enhance cost control with new solutions.
Holman said the expansion was driven by its continued commitment to excellence and its mission to better serve its growing customer base, demonstrated by recent major wins. Earlier this year, Holman won the contract for BT Group’s 37,000 commercial vehicles from Rivus, marking one of the biggest fleet management deals in history.
Its SMR expansion has also been enabled by key alliances with leading players in the SMR industry – in particular its longstanding Masterserve partnership, which has been in place for more than 30 years and supports fleets facing challenges with supply chain management, electrification and technology integration.
Specialised areas of focus under the network include a dedicated network of garages specifically looking after HGV and complex vehicles weighing above 3.5 tonnes, alongside valuable relationships with OEM dealer networks. The network also includes specialists for plant machinery and other equipment.
The network expansion also features built-in extra capacity to accommodate business growth requirements, while opening up new services including 24-hour availability, electric vehicle repair specialisation, and enhanced mobile SMR provision.
Paul Probert, Holman’s operations director, said: “We have highly advanced systems for managing SMR, and a team of experts ready to plan and control the work required to minimise the time when a vehicle needs to be taken off the road. This expansion takes the Holman proposition to another level, ensuring the capacity and capability for consistent servicing with competitive pricing across the country.”
Holman has also introduced an intensive onboarding process in the last year, ensuring all providers on the network adhere to defined standards. And it’s tripled the size of its nationwide Field Engineer Team, comprising highly experienced technicians and managers who work to ensure uniform service quality and technical expertise across the entire network.
In addition to the expanded network, Holman’s customers also have access to 24-hour breakdown and recovery, national tyre and glass repair and replacement solution – supporting its work to offer a tailored SMR solution for each client.
Nick Caller, managing director, commented: “Achieving a network size of more than 2,000 SMR outlets gives us the scale to serve all of our customers in every way possible, ensuring the highest standards of service, regardless of fleet size or operation.
“This expansion marks an exciting chapter for Holman, and there are further developments on the horizon. We are committed to delivering the most advanced, best prepared and expertly managed SMR provision in the industry.”
