Commenting on the achievement, Alex McKinlay, head of home delivery, Iceland Foods, said: ‘This is a fantastic result across both accident and maintenance for our fleet. The 24-hour support of Mercedes-Benz Vans dealers really helps to keep vehicle downtime to a minimum, but to have a fully utilised fleet is virtually unheard of.
‘We have seen outstanding customer service from Mercedes-Benz and our drivers are clearly enjoying their vehicles. It’s a great partnership.’
Steve Bridge, managing director, Mercedes-Benz Vans, added: ‘A 100% uptime on any fleet is remarkable. To know that two years ago Iceland Foods’ home delivery fleet had 15% of its total vehicles off the road with the same age profile as the Mercedes-Benz Vans now, proves how outstanding this achievement is – a testament to our product, our Network and our colleagues.’
Iceland Foods was the first UK food retailer to offer a nationwide online shopping service in 1999. Iceland Foods’ delivery service is now used by up to 200,000 customers every week.