The business, which operates a fleet of vehicles ranging in size from Sprinter vans to 18-tonne rigid trucks, has also seen improvements in productivity and enhanced customer service. The solution automatically generates ETAs for each delivery, emailing and texting customers to let them know when their components will be arriving and will be augmented with track and trace functionality for customers in the near future.
According to Andy Manktelow, transport manager at TKC, being able to allocate drivers to the nearest job, react to order changes and customer requests as they happen and avoid traffic when possible means the firm’s drivers are handling around 27% more jobs each day.
The TomTom PRO 8275 driver terminals are also being used by TKC drivers to capture photos and ‘sign on glass’ customer signatures to provide electronic proof of delivery via the Maxoptra Driver App, which has been integrated by Communicate Better. Drivers will also soon be able to use their driver terminals to perform digital safety checks, walking round their vehicle and checking tick boxes on screen to confirm the safety of key functions such as tyres, the exhaust, brake lights, fluids or a tail lift before they set off each morning.
“This is an excellent example of the sum of the individual parts being greater than the whole, with each solution integrating to deliver tangible business benefits and savings for the customer,” said Stuart Brunger, business development director at Maxoptra.