Gilbert brings more than 20 years of experience, having worked in customer service positions across a number of leasing companies including Lloyds TSB Autolease, Karma Vehicle Contracts and most recently, Alphabet.
In his new role, created in line with the company's growth, he holds responsibility for directing and developing the customer service delivery programme across Europe, with a focus on designing and implementing consistent processes, improving efficiencies and increasing customer retention.
‘My experience is within Masternaut customer companies, so I will bring a highly relevant perspective and deep understanding of customer needs to my role at Masternaut,’ commented Gilbert. ‘As businesses require access to more complex features and reporting, it will be especially important to have rigorous customer delivery processes in place, so that we can meet the exact requirements of our customers.
‘In my new role I look forward to working closely with Masternaut’s European-wide team to further strengthen its offering, delivering a consistently proactive, accountable and above all personal approach to customer service.’
Chairman and CEO of Masternaut Martin Hiscox said: ‘With Masternaut’s R&D and product offering going through a period of significant development, it was the natural step to bring on a member of the executive team to oversee customer service processes across the whole of Europe, ensuring that we maintain a level of excellence across all aspects of the business. We’re delighted to have Jon on board.’
