Kwik Fit has opened a new national Fleet Customer Support Centre just outside Glasgow, while also announcing an expanded leadership team.
The support centre, located on the Strathclyde Business Park, was officially opened by North Lanarkshire Provost Councillor Kenneth Duffy, who joined senior Kwik Fit executives including managing director Mark Slade and fleet director Dan Joyce to mark the opening.
The new, larger site replaces the previous facility at Tannochside Park. Since it was first established in North Lanarkshire 25 years ago, the operation has grown significantly. The team has expanded to more than 160 people, with staff now providing round-the-clock support, 365 days a year, to more than two million fleet vehicles across the UK.
Kwik Fit has also further expanded its fleet leadership team. Tom Edwards, who joined the company 18 months ago to work on a strategic development project, has been appointed head of corporate fleet. With two decades’ experience in the tyre industry, he assumes responsibility for the strategic account management team and oversight of Kwik Fit’s large customer base.
Edwards reports to fleet director Dan Joyce and leads the team, which has also gained Damien Rigby as strategic account manager. Rigby has more than 15 years’ experience in the automotive industry. Prior to joining Kwik Fit, he held various senior positions at franchise dealer groups and within the fleet/leasing sector.
Dan Joyce, fleet director at Kwik Fit, said: “The new support centre and the expanding leadership team reflect the continued growth of the fleet business within Kwik Fit. We are delighted that Tom and Damien have joined the team and we have further appointments and promotions as we develop our structure to meet our customer needs in areas including SMR and tailored support for SMEs.”
Joyce added that the UK vehicle fleet continues to become ever more complex, as the soaring choice of tyre options, along with the move to electric vehicles and increased used of autonomous systems in cars, require a greater level of technical expertise and specialist support.
He continued: “The team at the support centre is vital to the service we provide our customers who rely on their commitment and expertise to reduce vehicle downtime and keep businesses running smoothly. Fleets are often at the forefront in adopting new technology in their vehicles, so it is vital that we are able to support them with the latest developments. Over the last 25 years we have continually evolved to meet the demand of our customers, and our new operation is set up to do the same for the next 25 years.”
