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Kwik Fit wins Northern Ireland Fleet Industry Award for customer service

The Fleet Industry Awards were judged by an independent panel drawn from the business and motor trade community in Northern Ireland.

Kwik Fit was commended by the judges for its "comprehensive range of customer care initiatives aimed specifically at the fleet industry".

Commenting on the award, Aidan Neeson, Kwik Fit’s fleet business development and operations manager in Northern Ireland, said: ‘Kwik Fit leads the way in terms of providing what fleet drivers in Northern Ireland and beyond actually want from their service providers. The company genuinely holds fleet market leadership through innovation and industry leading customer service initiatives.’

As well as having introduced a bespoke pricing strategy in Northern Ireland, the company has rolled out its modernisation initiative to centres at Upper Newtownards Road and Ormeau Road, Belfast.

These centres deliver a customer experience and quality consistent with a volume franchise dealership and form part of the company’s ongoing multi-million refurbishment programme.

The launch of a major “LCV Awareness Campaign” following a multi-million investment across its more than 600-strong UK centre has also contributed to Kwik Fit winning more business, including a sole supply deal with Translink, Northern Ireland’s integrated bus and rail public transport company.

Neeson added: ‘We have aspirations to further expand our fleet business in Northern Ireland. Delivering high quality customer service is critical to all organisations and I am confident that being named the best for customer service among fleet providers in the province will further drive our ambitions.’

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