A new evening delivery service launched by CitySprint’s last-mile delivery start-up, On the dot, is nearing half a million deliveries for the 22 retailers already signed up.
Introduced in summer 2019, the service is used by national retailers such as Missguided and John Lewis & Partners and enables customers in the UK to order up until midnight and receive their goods the next day, between 6pm and 10pm, seven days per week, in addition to the same-day option already available.
It’s now completed nearly 500,000 deliveries since launch, with approximately 4,000 deliveries being carried out per day; expected to grow to a minimum of 10,000 deliveries daily in 2020 as more customers come on board.
Commenting on the service, Karl Harwood, head of distribution – supply chain – at Missguided, said: “Today, online shoppers expect their goods to be delivered quickly and with the best possible service. If you don’t get this right, consumers will simply look at other options available and go elsewhere. As a business operating in a very competitive marketplace, there is no room for error.”
Darren Taylor, business solutions director at CitySprint, added: “Our goal is to provide the best possible delivery experience to our customers – from start to finish. Retailers today need to put convenience at the heart of everything they do and provide a delivery service that can adapt to the customer and be integrated into their everyday life. Our new evening delivery service is a big hit as it can help our customers do just that. Uniquely underpinned by ten years of data, our service can help retailers further enhance their customer experience – boosting them ahead of the competition by using delivery as an important differentiator to drive sales and growth.”