Lex Autolease is investing in its 32-strong LCV team to help develop and enhance its customer experience.
Building on its Gold Partnership with the FTA, the leasing and fleet management giant has put 20 of its CV specialists through the FTA Van Excellence – Van Operations Certification course.
The training is designed to give delegates the knowledge to overcome complex operational challenges, and confidently advise on regulatory issues surrounding towing, licensing, driving hours, maintenance and passenger transport – with certification valid for the next three years.
Lex is also integrating its CV specialists into the business’s day-to-day account teams to ensure customers benefit from their knowledge and expertise.
The move follows the 2018 rebrand, which saw the Lex Autolease commercial vehicle internal helpdesks, engineers and supplier managers come together under the banner of ‘CV Specialist Teams’ to give its LCV function a consistent identity and promote the sharing of best practice.
Mark Grundy, strategic product & proposition manager – commercial vehicles at Lex Autolease, said: “Any business that requires a van does so to support a specific job role. Without the van, the job cannot be completed, and the business will grind to a halt.
“As fleet partner to more than 41,000 UK businesses, we are responsible for ensuring customers have a fleet that’s fit for purpose and that can deliver against their specific needs. Our product capability is unrivalled – 75% of our commercial vehicles are bespoke, complex builds – and now we’re investing in our customer experience, too.
“The fleet market is going through a period of unprecedented technological, regulatory and legislative change – more so than ever before, businesses need a trusted advisor who can guide them towards the right vehicle, for the right job, with the right funding.”