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Lex Autolease launches Customer Alerts service to help customers control fleets

The function spans 50 different alerts, which cover the whole life-span of a leased vehicle and are fully customisable to suit the needs of individual fleets or drivers.

Customers can tailor which alerts are received by individual drivers, ranging from key messages, such as the completion of an order, to Duty of Care prompts to book services and MOTs.

Alerts, which can either be sent as emails or text messages, direct users to the relevant web page for further information, or to an online form to book services, and can also be integrated into users’ calendars.  The system can also inform drivers when they are nearing mileage parameters, enabling them to manage their vehicle use more effectively.

Customer Alerts has been integrated into Lex Autolease’s existing digital platform, Lex Autolease interactive (LAi). All alerts will be available online for users to view through the LAi portal, along with current facilities such as obtaining a quote, booking services or repairs, and reviewing invoices.

Katie Hayes, customer experience director at Lex Autolease, said: ‘We’re constantly looking for ways to improve our customer service through innovative new features, especially on digital platforms.

‘There’s a growing appetite for “self-service” across all industries, given the rise in popularity of apps, and the introduction of an alerts service is just one way we’re meeting that need. Over the next few years we’ll be developing even more ways for our customers to take control of their fleets and optimise their vehicle usage.’

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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