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Marshall to demo Improved Customer Experience at CV Show

Marshall Fleet Solutions (MFS) is driving its customer service focus with a new ICE (Improved Customer Experience) initiative that brings a number of new innovations.

Marshall Fleet Solutions will demonstrate its Improved Customer Experience (ICE) initiative at the CV Show 2018
Marshall Fleet Solutions will demonstrate its Improved Customer Experience (ICE) initiative at the CV Show 2018

The new initiative, which will be showcased at next month’s CV Show, is based on the company’s customer service programme and supports customers in a number of new ways.

This includes new ‘Working at height’ HSE guidelines, developed in conjunction with the FSDF and BFFF, for safe working of engineers out on the road and on customer premises, covering not just transport refrigeration but many other commercial vehicle applications including vans and tail lifts.

The firm can also offer a full gas log service to its transport refrigeration customers, ensuring that they are both legal and compliant. This also includes product calibration services.

MFS has recently introduced a programme of fixed menu pricing across all divisions for servicing and repairs, giving complete transparency for customers and linked to the stated Marshall Group values.

In addition, as part of its tail lift and lifting deck business operations, Marshall Fleet Solutions provides its customers with services from full weight testing to load capacity on site.

Managing director George Ralph said: “Our Improved Customer Experience (ICE) is part of a strategic planned programme developed by the company over the past few years. This customer-focussed vision is to consistently develop innovative technical solutions that enhance the connectivity between MFS and its customers.”

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Written by Natalie Middleton

Natalie has worked as a fleet journalist for 16 years, previously as assistant editor on the former Company Car magazine before joining Fleet World in 2006. Prior to this, she worked on a range of B2B titles, including Insurance Age and Insurance Day. As Business Editor, Natalie ensures the group websites and newsletters are updated with the latest news.

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