The new out-of-hours servicing at the company’s headquarter site is designed to enable customers to drop off their pre-booked vehicles for inspection and routine service work at the close of business, with the ability to pick up their vehicles the very next day.
The scheme, along with 7am to 11.30pm opening hours and the unique Service to You offering across its other locations in Devon, Somerset and Cornwall, aims to provide customers with a quick, efficient service whilst all of their requirements are met in a timely manner.
Speaking about the new initiative, Graeson Clarke, dealer principal of City West Commercials said: ‘At City West Commercials we pride ourselves on the quality of our service and support. The out-of-hours service we offer is as important for the small and medium-sized businesses as it is for the big fleet, all of whom can lose custom and suffer financially from having vehicles off the road during the working day. We feel that everyone should benefit from these customer centric service offerings.
'The importance of keeping vehicles fully operational is recognised by us both in our opening hours and service offerings and in the high levels of Mercedes-Benz training that technicians undertake to ensure that service, diagnosis and rectification can be done in a timely manner.'
Established in 2009, City West Commercials has dealership locations in Avonmouth, Bristol, Exeter and Roche in the heart of Cornwall. The company offers end-to-end business solutions for its commercial vehicle customers, providing service and parts back up as well as selling the complete range of Mercedes-Benz commercial vehicles from the 250-tonne Titan heavy haulage vehicles to the New Citan as well as a great range of used vehicles.