The Liverpool Van Centre has secured accreditation as a Mercedes-Benz Van ProCenter. Van Pro Dealers keep extended opening hours and meet strict requirements on everything from sales staff numbers, their training and expertise, to body building advice and vehicles for trial.
They must demonstrate ‘best-in-class’ brand and product presentation, and have specially trained service advisors and technicians, and offer replacement vehicles and collection and delivery services.
Roanza’s Mercedes-Benz-trained technicians undertake ‘fast fix’ maintenance and repairs at Derby Road – bigger, more time-consuming jobs will be assigned to the Service team at the company’s main workshop on Rathbone Road, Wavertree.
Roanza also offers MoT tests on vehicles in the Class 4 and 7 categories at the new van centre. These can be undertaken outside normal working hours, so customers need not lose the use of their vehicles at times when they should be on the road and earning.
Heading the operation as Derby road site manager is recent recruit Mark Patterson, who spent 10 years building his Manchester-based commercial vehicle rental and leasing business before selling it last year.
Mr Patterson, who's CV also includes stints with a truck manufacturer and as a vehicle remarketing manager for a bank, commented: “We have some very ambitious growth targets, (particularly in terms of Approved Used vehicle sales) but I’ve inherited an experienced and highly motivated team, while having operated Mercedes-Benz Vans in the past I know all about the quality of the product. The key to achieving our ambitions will be ensuring that retail customers receive the very finest levels of service – I’m confident that this superb new facility gives us the perfect platform from which to do just that.”