Mercedes-Benz dealership Intercounty Truck & Van has made a £2m investment into an all-new service and parts location in Dunstable, Bedfordshire.
The site offers a state-of-the-art workshop for the servicing and maintenance of all makes of vans, over-the-counter parts, and a range of leading-edge EV facilities – including eight EV charging points.
Located at Dunstable’s Woodside Industrial Estate, one of the largest industrial estates in the South East, the dealership is just minutes from J11/J11a of the M1 and London Luton Airport.
The site provides a priority service for customers who encounter issues, minimising downtime for drivers and businesses and ensuring swift assistance.
The Intercounty Truck & Van site also houses three 24-hour service vans, which will provide round-the-clock roadside assistance in the local area and emergency customer site visits – with plans to introduce full 24-hour servicing at the dealership in the near future.
Alongside the facility upgrades, the dealership is making substantial investments in technician training. This includes actively recruiting the next generation of skilled technicians through an apprentice programme and participating in the Mercedes-Benz EV technical training pathway. This enables technicians to repair electric vehicle equipment, including batteries, down to component level, and is said to exceed generic EV training available in the general aftermarket.
The initiatives will ensure that customers receive high-quality service from well-trained professionals while also supporting the local community by providing valuable career opportunities, creating 30 new jobs for the local economy.
Nick Skillman, managing director at Intercounty Truck & Van, said: “The new dealership has been built to meet the demands of loyal customers in the area as well as an engaged local community that is committed to being more sustainable – and we couldn’t be more excited for its launch.”
Simon Neill, customer operations director at Mercedes-Benz Vans in the UK, commented: “Intercounty Truck & Van has been a trusted partner of Mercedes-Benz Vans for over 20 years and we are delighted to support the launch of this new, exciting customer service and parts location.
“It is set to provide customers and those travelling up and down the M1 with a huge range of services, parts, electric vehicle expertise and roadside assistance cover to ensure that the Intercounty team continue to keep businesses moving with reliable and sustainable transport.”
