Mercedes-Benz Vans has paid tribute to the stars of its dealer network at its 2023 awards.
Held at Edinburgh Castle, this year’s celebration of franchisee excellence slimmed down the usual list of individual awards to just two winners while praising every one of its dealer partners for their contribution to another year of success.
Individual winners for 2022 were Yorkshire-based Northside Truck & Van, named Best Sales Team; and Rossetts Commercials, which lifted the award for Best Customer Service Team.
“Our congratulations to the two victors,” said Mercedes-Benz UK managing director Robert Veit. “Performance was extremely high across the whole dealer network, contributing to a very successful year.”
“Teams were measured against a very strict set of performance criteria and the margins of difference were extremely tight. Somebody had to win, and when the numbers were finalised Northside and Rossetts came out on top. Both can be very proud of their well-deserved success.”
Northside’s Darren Doleman, light vehicle sales director, attributed the dealership’s success to its work to attract new retail vehicle buyers, allied with ongoing efforts to high standards of care, as shown by uniformly high customer satisfaction scores.
Rossetts’ dealer principal Richard Wheeler also paid tribute to his dealership colleagues for their dedication to looking after every customer requirement, as shown by their achievement of the highest percentage of five-star rated CSI scores across the UK network.
“Both our winners are fantastic ambassadors for the Mercedes-Benz brand and their Dealer of the Year awards are thoroughly deserved,” concluded Robert Veit.
