Mercedes-Benz is continuing its support for the van community by keeping its nationwide dealer workshops open during the pandemic alongside its mobile technicians.
Nearly all (97%) of the 110-strong nationwide dealer workshops are still operating, ready to help vital front line and key business vehicles.
In addition, the nationwide fleet of award-winning MobiloVan technicians remain on call and able to safely provide roadside assistance whenever and wherever needed.
The Mercedes-Benz Vans Network is also opening its doors to carry out car MOTs for key workers at a time to suit them.
The brand has also temporarily revised service intervals to help customers unable to attend a service appointment. The limit has increased to 180 days or mileage interval exceeded by 20% (previously 90 days/mileage interval exceeded by 10%), whichever comes soonest.
For customers that have a ServiceCare plan, but are unable to have their service completed at the scheduled time or until after the expiry, providing it is either paid in full or the direct debit continues until fully paid, the plan will still be honoured.
Furthermore, for any customer unable to take their vehicle to a Mercedes-Benz Vans dealer for a warrantable repair within the three-year manufacturers’ warranty period, a claim will be accepted up to three months after the expiry of the warranty, as long as the fault is reported to a dealer or the Mercedes-Benz Customer Assistance Centre (CAC) within the warranty period.
Steve Bridge, managing director, Mercedes-Benz Vans UK, said: “After years of championing the van community, we hope that the raft of measures we have in place helps to further reassure businesses when they need our support the most. Of course, these are temporary measures and apply on a case by case basis, but ultimately if anyone is struggling, they just need to talk to us and we will do our best to support them through these unprecedented times.”
