It is hoped the technologies will allow the business to streamline its field service operations and improve customer service.
The GeoManager Fleet Management solution provides real-time visibility into day-to-day fleet operations, which could help Millers Vanguard greatly improve its service performance and productivity with faster and more accurate response times. In addition, with the availability of real-time status information, communication with customers and drivers about service call timing can be improved.
‘We pride ourselves on offering the best support to our customers, delivered to the highest standard and Trimble's technology is integral in helping us to achieve this,’ said Mo Williams, operations manager at Millers Vanguard.
‘The real-time location intelligence and trip management tools provided by Trimble Fleet Management will allow us to optimise route planning, reduce unscheduled stops and allocate tasks to a technician closest to a call out. This can help us to respond to customer requests as quickly and as efficiently as possible and will help us to improve productivity, with technicians being able to complete more jobs per day.’
In addition to Trimble's Fleet Management solution, the company will also implement Trimble Driver Safety to monitor and review driving behaviour across its fleet.
‘Trimble Driver Safety allows aggressive manoeuvres, such as hard acceleration, braking, turns and speed to be recorded, offering real-time feedback to the driver as well as a complete analysis for the back office,’ explained Mark Forrest, general manager at Trimble’s Field Service Management Division.
‘This insight means that training can then be provided to individuals to improve their driving style which will not only help reduce accidents and vehicle downtime, but will also help reduce the fleet's fuel consumption and carbon footprint.’
Trimble vehicle diagnostics will also be implemented across the fleet to assist with vehicle management. The information delivered includes fault codes and alerts about engine problems before they become a major problem and real-time data on fuel consumption, such as miles per gallon (mpg) and emissions per vehicle, to help identify where fuel is being wasted on poorly performing vehicles.