Autoglass customers can now use an app to determine whether windscreen damage requires a full repair or replacement – removing the need for initial appointments.
Launched following successful trials, the app makes use of the latest Artificial Intelligence (AI) technology to assess the severity of vehicle glass damage and instantly evaluate whether a repair or replacement is needed before the work is passed to a technician.
The app uses technology from Service Certainty imageproof and is already processing up to 2,500 images a week with over 80% accuracy – with the figure rising as the technology improves.
Further applications for AI are being considered, including assessing the need for ADAS (Advanced Driver Assistance Systems) calibrations after a windscreen repair or replacement.
